# What the risk flags mean A risk flag is a prompt to look more closely at a bill. It comes at one of three levels, and it never approves or blocks a bill by itself. ## What they are WorkApproved checks bills for common signs of error and fraud, such as duplicates and changed bank details. A flag is not a verdict, and a bill with no flag is not guaranteed to be right. ## The three levels - **High:** review it before approving. You must tick a box to say you checked it. If you can see the full details, you also write what you checked, and your comment is printed on the certificate. A high flag also stops automatic approval: a person decides. - **Caution:** worth a closer look. You do not have to tick anything, but read it before you approve. - **Info:** for information. There is nothing to act on unless it looks wrong to you. A bill takes its highest level. The queue shows a badge such as **High risk**, and **Riskiest first** puts those bills at the top. ## What to do about a high flag 1. Read the reason on the bill. 2. Check it somewhere other than the bill. If it is about bank details, ring the supplier on a number you already hold, not one from the invoice or from an email. 3. If you are satisfied, tick the box, say what you checked, and approve. 4. If not, choose **Ask a question** or **Reject**. ## What you see An administrator decides how much each person sees: **Full details**, **Short reason** or **None**. The person who submitted a bill sees only its level, not why, unless they are an administrator. ## Flags can change the path Workflows can add approvers according to risk level. If a flag appears after approval has started, the bill may start again from the first approver, and the page says so. ## For administrators Administrators and auditors can see how the checks work, and switch individual checks off with a reason, on the **Risk indicators** page. That detail stays in the app, behind sign-in. If a supplier's bank details change while approved bills to them are still unpaid, administrators are also emailed. ## Related - [Approve a bill](https://workapproved.app/help/approve-a-bill.md) - [Add approvers and people](https://workapproved.app/help/add-approvers-and-people.md) - [The register note and "Not checked"](https://workapproved.app/help/register-note-and-not-checked.md) Still stuck? Email hello@workapproved.app. This guide is also in the app at https://go.workapproved.app/help/what-the-risk-flags-mean. ## Start your free trial 7 days free. A card is needed to start. From NZ$39 + GST per Xero organisation per month, unlimited users. [Start free trial](https://go.workapproved.app/register). --- Start a free trial: https://go.workapproved.app/register (7-day free trial, card needed) · Sign in: https://go.workapproved.app/login Contact: hello@workapproved.app (support) · security@workapproved.app (security reports) Legal: [Terms](https://workapproved.app/terms.md) · [Privacy](https://workapproved.app/privacy.md) · [Partner terms](https://workapproved.app/partner-terms.md) · [Subprocessors](https://workapproved.app/subprocessors.md) WorkApproved is a product of [Stone Pritchard Limited](https://stonepritchard.com), [NZBN 9429053953216](https://www.nzbn.govt.nz/mynzbn/nzbndetails/9429053953216/), New Zealand. © 2026 Stone Pritchard Limited. Xero is a trademark of Xero Limited. WorkApproved is an independent product and is not endorsed by, or affiliated with, Xero.