Get help or send a correction

For help, or to tell us something on screen is wrong, email [email protected].

Get help

1. Look at the page for your task in the help index.
2. If that does not answer it, email [email protected]. Replies to WorkApproved's emails also reach this address, but nothing in a reply is acted on automatically: replying to an approval email does not approve anything.
3. Tell us:
   • the organisation and what you were doing
   • what you expected, and what happened
   • the supplier and document number, if it is about one bill (please leave out bank details)

Never send your password, a recovery code or an approval link by email.

Report a security concern

Write to [email protected].

Report an error in register information

Register information comes from the New Zealand Business Number Register, run by MBIE. If it looks wrong, tell us at [email protected] with the supplier's name and what you saw. The error itself is corrected at the register.

Tell us about a mistake in the wording

If a page, button or email says something wrong, unclear or misspelt, email [email protected]. Say which page you were on and what it should say.

Related

• Help index
• The register note and "Not checked"
• Passkeys and two-factor authentication